Tuesday, February 05, 2013

Airline Delays and your rights

Last summer I blogged about the problems of JET2 for passengers on flights with the company, and the fact that there were particular problems with cancelled flights being referred to as "delayed" flights.  Two recent Judgements have improved consumer rights in this area.  For delays the "Tui Travel" case established that where a flight has been delayed for more than 3 hours passengers will be entitled to compensation.  The Civil Aviation Authority have updated their advice for passengers which can be accessed here http://www.caa.co.uk/default.aspx?catid=2211&pageid=14023

For a Guardian article which outlines further information http://www.guardian.co.uk/money/2013/jan/31/airlines-refuse-delayed-flight-payouts

It is time now for Airlines to give their passengers the compensation they are properly entitled to.